What does IT support or technical support do?

August 15, 2021

As the term says, this type of support is conferred by computer technicians as it attends to hardware and software problems, and offers technical support to customers, as they guide and teach them how to use their computer systems or, failing that, how to solve the problem presented and they use different tools to have contact with them, such as online chat or call centers.

In the same way, they also offer help to solve specific situations related to the products and services of Computer Technical Support offered by the company to which they give support in this regard, these products may include smartphones, computers, software or other technologies. Therefore, the IT technical team must be knowledgeable and skilled with the products for which they provide technical support as they will receive complaints and inquiries from customers.

Functions of a computer technical support team:

  • Configure the technology to be used in the company, that is: Equipment, operating systems, programs and applications.
  • Perform systems maintenance.
  • Detect and solve breakdowns in systems and applications.
  • Assist employees or customers about technology.
  • Perform diagnostics of systems and applications when presenting problems. 
  • Prepare reports on the status of the company’s systems and applications • Implement and guide the execution of new applications or operating systems.
  • Test and evaluate new applications before deployment.
  • Configure profiles, emails and accesses for new entries, in addition to providing assistance in everything related to passwords • Perform periodic security reviews on all systems.

At SC Resources we have a specialized technical team trained to provide this type of support. If you want to know more about technical support and how we can help you, we invite you to contact us.

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